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Support is Email only and is for Ebook buyers only. If you have not purchased, please do not open a support ticket as your questions will not be answered. You can contact Shawn Buige, his contact info is on the main page, to ask any pre-buy questions.

Limit 1 question per day per reseacher.

DO NOT EMAIL QUESTIONS DIRECTLY TO SUPPORT. YOU MUST OPEN A SUPPORT TICKET WITH ALL QUESTIONS RELATING TO THE PROGRAMS YOU PURCHASED. ALL NEW QUESTIONS REQUIRE YOU TO OPEN A NEW SUPPORT TICKET. DIRECT EMAILS TO SUPPORT WILL BE IGNORED!!!

Kicked Back File and File Resubmissions

If we kick back a file, we will email you with the file name and error(s) you have made. If the file can be corrected, you can resubmit the entire file with the corrections to the paperwork email address. We do not hold files while you make corrections, if a researcher submits the same file correct before you can, they will be credited with the file.

Frequently Asked Questions

Please Read This Support FAQ Section Before Entering Your Support Ticket Below! If your question is answered here you will be redirected to this FAQ section. Help us help you efficiently and effectively!

Updates on Files

TRADITIONAL AND REMOTE SURPLUS PROGRAMS ONLY - If you have submitted 20 or more accepted surplus funds files and have submitted at least 1 accepted surplus funds file in the past 60 days, you may request an update once per month by opening a support ticket and selecting the "File Update" button.

We will send the file updates to you via email during the first week of the next month. Make sure to send the request before the 15th of the month to get an update for the current month. If your request comes after the 15th of the current month, you will be put on the list for the next update on the following month.

If you have submitted a ticket for an update, and are not eligible for one, we will not email you an update. We will notifiy anyone when we make a deal on a file whether you have 20 files or less, but you will not get monthly progress updates.

File Update ID/Status Key

When you receive a File Update we have a column that shows the File status. Click on the link that will explain what the different ID/Status means - ID Status Key.pdf

PAST BUYER LOYALTY DISCOUNTS - PURCHASE INDIVIDUAL PROGRAMS AT A DISCOUNTED PRICE!!

Support Rules Video - Please Watch Below!!

FAQ Section:

Hybrid Surplus Funds System, Frequently Asked Questions:

Question: Where is the website to check counties that are being worked? 

Answer:    Please click on the link inside your ebook.  That takes you to a video and resources page.  There is a link on that page for a list of counties showing what counties are being worked. The Resouce Page link is http://surplusfundsriches.com/betavideoshybridprogram.htm 

Question: The County list page now requires a password?

Answer: That password has been emailed to you or if you bought after 10/23/13 it is in the hybrid ebook. If you still do not have the password, please email admin@surplusfundsriches.com, do not open a ticket for password request. 

Question: Where do we send the first page of the county list we wish to work?

Answer: That email address is on the page that has the list of counties on it.  Please email admin@surplusfundsriches.com, do not open a support ticket for county lists you want to work. 

Question: If there is debt against the person or property, can I still send it to the bankruptcy trustee?

Answer: Yes, that is the point of this program.  The bankruptcy trustee will decide if it is a case they wish to pursue and they will determine this.  In a lot of cases, the bankruptcy court takes priority. 

Question: If the case was dismissed in the bankruptcy court, can I still pursue?

Answer: No, the bankruptcy court must have actually completed the bankruptcy proceedings.

Question: I received a list from a county but not sure how to decipher what the list is or what items are on the list. (Example: Tax or mortgage, amounts, file#, columns, etc...)

Answer: The best way to know for sure what the list is, is to contact the court where the list originated from, anything else would be a guess. Support will not make guesses on lists, we will tell you to contact the court. 

Question: What's the deal with the 2-3 year window, is that a hard rule?

Answer: The 2-yr window mentioned in the Hybrid program is based off our personal experience with working with bk trustees and judges. They do not like to work cases outside that timeframe. Is it possible that some trustee might work a case, let's say 3-5 yrs?...maybe, it is up to the trustee, but we have had zero luck with that. Also, some trustee's will not work a case where the foreclosure happened after the bankruptcy. That is the trustees choice, some will some won't. It's gray area.

 

 

Traditional Surplus Funds and Estates Ebook Frequently Asked Questions:

Question: Do I have to claim a county in order to work the Traditional Surplus Funds and Estate Program?

Answer: No, the county claim page is for Hybrid and Hybrid Network ONLY! You can work any county with traditional system, just send in referral to make make sure we are not working that file already. 

Question: Can you review a list for me to see if this is what I need to pursue? 

Answer: Lists are available in different formats, types, and case descriptors.  You have to work this local, as outlined in the course and on the site.  Go into the court in person and open files from your list to determine what the file descriptor means. 

Question: Where do I go to submit files?

Answer:  Go to the referrals page, read the instructions. If you are sending files to us, make sure you have all the information we require. Email all paperwork to paperwork@surplusfundsriches.com do not open a ticket and send files, support tickets are for ebook questions only. 

Question: What percentage will agree, what should I expect, how many deals in xyz State?

Answer:  Every State and even County is different.  There is set percentage.  Work the program.

Question: Can I talk/email, etc. another member that is successful in this?

Answer: We never share anyoneís information. 

Question: If the owner died, what do I do?

Answer: Please see the estate worksheet which should be in your ebook.  If there was a will in place or if the court determined the heirs, work it.  If it is unknown heirs, donít work it.

 

Florida Deed Flip Frequently Asked Questions:

Question: I cannot access the Deed Flip Referrals page?

Answer: We have password protected the referrals page for Deed Flip because we now include the researcher names next to the files. The password can be found in your ebook, it is the same password that you use to download the Bonus mortgage and HOA ebook. We added the researcher names to cut down on lag time that we were experiencing. Privacy is a top priority, if we find that anyone is attempting to contact a researcher, we will terminate our relationship with you.

Question: I noticed some deed flip files were accepted outside the 60 day max window, why did you accept those files?

Answer: Make sure files you are submitting are within the 20-60 day window. We realize we were lax on the dates in the beginning, but in order to fair to everyone, we are now going to be tough on this rule. This a hard rule, no files will be accepted if outside the 20-60 day timeframe set up in the ebook. Please see the attached rule chart on the referrals page.

Question: I sent my file in at 12:00 am (situation when sending files where the sale date is 60 days out), why wasn't my file accepted, the file was posted on the list in someone elses name? How can I lose out when I emailed at 12:00 am?

Answer: Some counties are more competitve than others, in situations where more than 1 researcher is sending files in for a county at the same time (say 12:00 am), we go with the first correct file in our inbox. We are fair with the process, we do not play favorites.

Question: If the property has been redeemed, can I go after the property?

Answer: No.  Redeemed means it is no longer in foreclosure proceedings.

Question: Do you offer file updates for deed flip files like you do with surplus funds files?

Answer: No.  Most files are going to only be worked for 30 days on average, we will notify you if we make a deal on one of your files.

Question: I noticed a few properties are listed as homestead and include 1/2 assessed value on the min bid, can we work these types of file even though the min bid is over 50% DTV?

Answer: Yes. You will need to get us the amount owed minus the 1/2 assessed value. Homestead properties in Florida will include 1/2 assessed value in addition to the taxes and court fees. For example, a property will be foreclosing on $5,000 for taxes and fees, if the property is assessed at $50,000, the court will add 1/2 of that value ($25,000) in addition to the $5,000 owed to taxes and fees. The min bid will show as $30,000.

Question: I noticed there was another name listed on the sale, it says certificate holder, should I be concerned about this?

Answer: No.  The certificate holder has nothing to do with what we are doing. The only name(s) you should look for is the legal owner named on the Title Search Report or Ownership and Encumbrance Report.

Question: What amount goes where on the tax deed worksheet?

Answer: We updated the deed flip worksheet, please see deed flip referrals page for infomormation on the changes and to download the most recent Florida deed flip worksheets.

Question: How do I figure out home value when all the online home value sites differ to make I stay under the 50% DTV ratio?

Answer: When we get a file in, we assign a value to that property by using all the comps you provide. The more comps we have the better. We do like to stay on the low end the values do to the fact we are assigning a value site unseen. We reserve the right to not work a file if we feel the Debt to Value ratio is too high. So use your judgment as best you can, stay on the low end of the values.

Question: The county I am working does not have a Collectors Certificate?

Answer: Some courts will not have a collectors certificate, as long as you can get us a document showing the notification addresses. Some courts put in the copies of the envelope mailings, you can use that. Some courts will have a document called something else entirely, you will have to look for that.

Question: If there is a mortgage listed, how would I find out the exact amount on the mortgage?

Answer: This is addressed in the step by step example - "If there was a mortgage on the property, we will not be able to figure out the balance. We must assume that the full balance is owed." So you will have to put the full balance of the mortgage note. If the mortgage note is not included in the file. You will have to go to the county's deed records website or official records department website and look it up. Most counties title search reports list book and page numbers, so looking it up should be easy. This also goes for all liens and judgments listed on the title search report if the liens/judgments documents are not in the file.

Question: I cannot find any values from the online property value websites like Trulia or Zillow?

Answer: Get us what you can find, most properties a listed somewhere, there are many secondary sites that list values in Florida. If the property is commercial, it will be tough to get a value, you can try loopnet. If you cannot find anything, list the tax value from the county and note that on the worksheet and include the copy in the file. We understand most times vacant land is not found via online sites, you will have to get us the tax value information from the county then we will decide to work or not.

 

Bankruptcy Gold Mine Frequently Asked Questions:

Question: Do I have to claim a county in order to work the Bankruptcy Gold Mine Program?

Answer: No, the county claim page is for Hybrid and Hybrid Network ONLY! You can work any Bankruptcy district court. We do not track where our program purchasers work. You are welcome to work any court. 

Question:  How do I claim the unclaimed funds for the creditor Ė what forms, etc?

Answer: Each bankruptcy court has itís own system and forms.  Forms are available there.

Question: The courtís site says I have to be an attorney to claim funds.

Answer: That is if you are claiming before the case was discharged/terminated.  Doesnít apply.

Question: I am finding cases where debtor and creditor are the same, how do I work that?

Answer: We cover debtor being the creditor situations in the ebook.

Question: Do you still offer free websites if I provide website domain info?

Answer: No, we no longer offer websites. There are many website companies online that will be able to offer you fully customizable websites in various price ranges.

Question: If I tell them the case number for the claim, wonít they get the funds?

Answer: Yes.  Donít telling them the case number where the monies are held, or where they are held.  You are having them assign the debt, not the monies.  As the debt holder, you can collect the monies.

 

Florida Surplus Funds System, Frequently Asked Questions:

Question: Where do we check to see if a file we want to work has already been submitted? 

Answer: Florida Referrals page here:
http://www.surplusfundsriches.com/floridaspecificreferrals123.htm

Question: Can I submit a Mortgage or HOA foreclosure case that is less than 60 days from the sale date?

Answer:  Yes, but you must do the title search on the property. That means you must go to the county court's offical records search page. Search for all mortgages, liens and judgments for the owners for that property (mortgages). We WILL ACCEPT even if there are liens including mortgages from banks that we do not work with. You can opt to not do title work for a reduced commission rate. Please see the referrals page for more details.

Question: Where do I go to submit files?

Answer:  Go to the referrals page, read the instructions. If you are sending files to us, make sure you have all the information we require. Email all paperwork to paperwork@surplusfundsriches.com do not open a ticket and send files, support tickets are for ebook questions only.

Question: The county I am working does not have a Collectors Certificate?

Answer: Some courts will not have a collectors certificate, as long as you can get us a document showing the notification addresses. Some courts put in the copies of the envelope mailings, you can use that. Some courts will have a document called something else entirely, you will have to look for that.

Question: If there is a mortgage listed, how would I find out the exact amount on the mortgage?

Answer: This is addressed in the step by step example - "If there was a mortgage on the property, we will not be able to figure out the balance. We must assume that the full balance is owed." So you will have to put the full balance of the mortgage note. If the mortgage note is not included in the file. You will have to go to the county's deed records website or official records department website and look it up. Most counties title search reports list book and page numbers, so looking it up should be easy. This also goes for all liens and judgments listed on the title search report if the liens/judgments documents are not in the file.

 

Ultimate Finder Frequently Asked Questions:

Question: Do you partner on Finder Deals?

Answer: No.  Ultimate finder is set up to for you to work as a finder on your own, no need to partner. You make an agreement with the claimant to get paid when they do.

Question: Do I have to register with my state when working as a Finder?

Answer: You may, it varies by state. Check your local state laws or contact the unclaimed property department in your state. We have included a webpage and chart with state rules, please remember that laws and rules change, so call your state to make sure you are current with them.

 

Zero Compeition Auctions Frequently Asked Questions:

Question: Are you sure that this program will work in "X" state as stated in the ebook?

Answer: Yes.  Please watch the video on speaking to attorney. The video can be found here... http://surplusfundsriches.com/zerocompetitionauctionsystem.htm